Frequently Asked Questions
Everything you need to know about your RAINKISS order.
How long does shipping take?
Standard shipping usually takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I care for my RAINKISS garments?
To maintain the quality of your pieces, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid bleach and tumble drying to preserve fabric integrity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
Sustainability is at our core. 85% of our current collection is made from organic cotton or recycled polyester, and we are committed to reaching 100% by 2025.